Terms of Service

ArkiLaro is a software platform that lets sports facilities take bookings online and manage their front desk. These terms cover your use of the platform — the website, the booking pages, and the dashboards.

ArkiLaro provides the software. It does not own, operate, or run the facilities listed on it, and it is not a party to the booking you make with a facility.

One account represents one person, identified by an email address, and works across every facility on the network. You are responsible for keeping your sign-in details safe and for activity under your account.

You must give accurate information and keep it current, and you must be old enough to enter a binding agreement under Philippine law.

When you pay for a booking, the facility is the merchant of record. Your payment is collected into the facility’s own connected payment account. ArkiLaro never holds that money and cannot move it.

This is deliberate, and it shapes everything below: because the platform holds none of a facility’s money, it cannot refund you, and a dispute about a booking is between you and the facility.

A confirmed booking means the court is held for you for the time you booked, and is off-sale to everyone else. Whether it has been paid, part-paid, or is due at the venue is recorded separately on the booking and shown on your confirmation.

Facilities set their own opening hours, prices, booking lengths, and rules for rescheduling and cancellation. Those rules apply to your booking.

Payments are processed by third-party payment providers into the facility’s account. ArkiLaro does not store your card details. Some facilities collect payment online, some take a deposit, and some let you pay at the venue.

Because the facility holds the money, refunds and cancellations are handled by the facility under its own policy — ArkiLaro cannot issue a refund on a facility’s behalf.

Rescheduling, where a facility allows it, carries the value of your booking across to the new time. If a payment cannot be resolved with the facility, your recourse is your payment provider’s chargeback process.

ArkiLaro charges facilities a platform fee — a percentage of each booking the software produced, invoiced monthly in arrears. This fee is for the software and is separate from what a player pays a facility for a court. Players are not charged an account or membership fee.

Don’t misuse the platform: no attempts to break, overload, or gain unauthorised access to it; no scraping; no listing a venue you don’t control; and no using it to deceive other people. We may suspend access that breaks these rules.

The platform is provided as a service to connect players and facilities. ArkiLaro is not responsible for the conduct of a facility, the condition of a court, or the outcome of a booking made through it.

We may update these terms as the platform changes. When we make a material change, we’ll take reasonable steps to let you know, and continuing to use ArkiLaro after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of the Philippines.

Questions about these terms can be sent through the Contact page.